STUDENT SUPPORT • 2026–2027

Students’ Grievances Redressal Committee

Biswanath College is committed to providing students with an accessible and fair mechanism for addressing academic, administrative and other institutional grievances.

01

About the Committee

The Students’ Grievance Redressal Committee (SGRC) of Biswanath College provides an institutional mechanism for considering and addressing grievances raised by students of the College.

The Committee is constituted to facilitate timely consideration of students’ grievances and to promote fairness, transparency and a supportive academic environment.

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Official Committee Constitution – 2026–2027

As per the College notice dated 14 September 2026, the Students’ Grievance Redressal Committee for the academic session 2026–2027 has been constituted with faculty members and a student representative.

02

Committee Members

Chairman

Dr. Chinta Mani Sharma

Principal, Biswanath College

Chairman – SGRC
Member

Mrs. Smritirekha Borah

Vice Principal, Biswanath College

Committee Member
Member

Dr. Leena Hazarika

Head, Department of Political Science

Committee Member
Member

Mr. Taranath Mahanta

Head, Department of Philosophy

Committee Member
Member

Dr. Bhaben Kalita

Head, Department of Education

Committee Member
Member

Dr. Nipam Kumar Saikia

Head, Department of English

Committee Member
Student Representative

President, Student Representative

Biswanath College Students’ Union

Committee Member

Source: College Notice dated 14 September 2026.

03

Types of Grievances

Under the UGC Students’ Grievance Redressal Regulations, grievances may include matters relating to admission, fees, scholarships, examinations, student facilities, discrimination and other institutional matters.

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Admission Related

Complaints regarding admission procedures, eligibility, merit and admission policy.

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Fees & Refunds

Issues relating to excess fee demands, fee refunds and other prescribed charges.

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Academic Matters

Concerns regarding academic facilities, quality of education and evaluation practices.

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Examination & Results

Complaints relating to examination schedules and delays in declaration of results.

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Scholarships & Financial Aid

Delayed or non-payment of admissible scholarships and financial assistance.

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Discrimination & Harassment

Complaints of alleged discrimination, harassment or victimisation of students.

04

Grievance Redressal Procedure

1

Submit Grievance

The aggrieved student should address the grievance to the Chairperson of the Students’ Grievance Redressal Committee.

2

Forwarding & Review

The grievance is placed before the Committee for consideration in accordance with the applicable regulations.

3

Hearing

The Committee schedules a hearing. The student may appear personally or authorise a representative.

4

Report & Recommendation

The Committee submits its report and recommendations to the competent authority and provides a copy to the aggrieved student.

Important: The grievance procedure should follow the principles of natural justice and the applicable UGC Regulations.
05

Important Time Limits under UGC Regulations, 2023

15 Days Institutional forwarding of an online grievance to the SGRC, with comments.
15 Working Days SGRC report and recommendations, preferably within this period from receipt of grievance.
15 Days Period for appeal before the Ombudsperson from receipt of the SGRC decision.
Ombudsperson: A student aggrieved by the decision of the SGRC may appeal to the Ombudsperson in accordance with the UGC Regulations, 2023. The Ombudsperson is appointed by the affiliating University.
06

Regulatory Framework

The Students’ Grievance Redressal mechanism is guided by the relevant University Grants Commission regulations and guidelines. The UGC Regulations, 2023 supersede the UGC Regulations, 2019.

The documents below are provided for reference and information.

07

Important Documents & Downloads

PDF

Students’ Grievances Redressal Cell

Official College notice constituting the Students’ Grievance Redressal Committee for the academic session 2026–2027.

View / Download PDF ↗
PDF

Grievances Redressal Guidelines, 2012

UGC grievance redressal guidelines document dated 2012.

View / Download PDF ↗
PDF

UGC Students’ Grievance Redressal Regulations, 2023

UGC notification dated 11 April 2023, superseding the 2019 Regulations.

View / Download PDF ↗
PDF

UGC Students’ Grievance Redressal Regulations, 2019

Earlier UGC Regulations, 2019, provided for historical reference.

View / Download PDF ↗

Your Voice Matters

Biswanath College encourages students to raise genuine grievances through the appropriate institutional mechanism.